Whether it’s because you noticed unauthorized payments on your card, or you have another issue with money used in relation to online gambling, we hope to shed some light on how you can claim money back from online casinos. Below you can find more information on the appropriate ways to request your funds back depending on the reason behind it.

Unauthorized card payments

Commonwealth Bank fined for lifting man’s credit limit after he warned of gambling problem. Commonwealth Bank has been slapped with a $150,000 fine after it went ahead and gave a customer with a. Mason Jar Coin Bank, Casino Cash,silver, 16oz, red ace card, resin, perfect for Mother's / Father's Day playing cards and dice charms. Let's talk about how to manage your bankroll at the casino so you can leave a winner! I really hope you like this video as much as I liked making it.

Unfortunately it happens to more people than we think. You decide to check your recent transactions, or suddenly realize that your balance has dropped significantly without purchasing anything, and you find some payments that you definitely did not make. Someone else has access to your card details. In some cases it might be someone you know, but regardless of whether its a stranger or not – you will want to cut them off. What do you do in this scenario? First and foremost you need to get in touch with your bank. They will be able to block your card so that no further transactions can be made with it. You will then be able to request chargebacks for the unauthorized payments, and most likely will succeed.

Gambling whilst under self-exclusion

One of the biggest reasons people want to claim money back from online casinos, is simply because they lost more money than intended, resulting in regret and a much lower account balance. In most cases there is simply nothing to be done about this. If you did authorize the payment it’s probably a lost cause. The only exception here could be if you have informed the casino in the past that you wish to completely self-exclude yourself, in which case you shouldn’t be able to play at this casino anymore. Should you still have managed to play and deposit after receiving the confirmation you have been excluded – you might have yourself a case. Keep in mind that the self-exclusion has a limited time frame and this will expire one day. Also, if you managed to register a new account with a completely different set of details, the casino can not be held accountable for this.

Do’s and Don’ts

Our do and don’t tips are pretty straight forward, but we figured it might still be worth explaining:

• DO: report any transactions you have not made. No one wants there details to end up in the wrong hands.
• DON’T: report transactions that you have authorized and now regret. Not only is it not ethical, but it can have some consequences such as ending up on several black lists. Take severe losses as a lesson to realize what you can and can not afford. In which case:
• DO: Set limits! Legitimate online casinos nowadays offer the possibility to set personal account limits. We recommend you realistically see how much you could afford to lose – and set that as your limit in a certain time frame. This way you can have responsible fun – and you’ll never have to worry about losing too much again!

The casinos below hit all the check boxes when it comes to responsible gambling. They’re fully licensed and offer you the possibility to set your limits and play worry free:

Young men have almost doubled the amount they spend on gambling each month.

A problem gambler warned CBA about his compulsion but kept getting credit increase offers.Source:istock

Commonwealth Bank has been fined $150,000 after increasing a customer’s credit card limit even though he’d warned them he was a problem gambler.

The Federal Court heard the bank had already lifted David Harris’ limit before offering to do it again during a phone conversation in October 2016, when he said he did not want it until he was able to get his gambling under control.

“At one point I had three credit cards and they let me max them out and then put it all into one ... and then offered me more money,” he told the staff member.

“I do not really understand why they’ve offered me that considering they know, clearly see that I use it for gambling and stuff like that.

Gambling Money Bank

“I think that it’s pretty bad of them to offer me that when I clearly have a gambling problem.”

But the bank didn’t formally record his admission or pass it on to its credit decisions systems, so 10 days later, Mr Harris got a letter inviting him to increase his limit from $27,100 to $32,100.

Just over a month later he got another offer, this time to up his limit to $35,100.

At that time, $8000 was the maximum credit card limit offered by CBA, Justice Bernard Murphy noted.

CBA breached responsible lending laws by continuing to offer a problem gambler higher credit card limits.Source:News Regional Media

Mr Harris took up the offer the following month, ran up a balance of $35,706.91 then failed to make a minimum repayment of $699.

“If he incurred no additional charges on his credit card and each month he paid only the minimum repayment it would have taken him 137 years and 10 months to pay off the balance,” Justice Murphy said.

“He was only able to continue to pay off his credit card because he worked extended periods without rest days, working 6 to 7 days a week, in physically demanding work as a roofer.

“He was also reliant on winnings from gambling and a loan from his employer.”

Mr Harris became physically and mentally exhausted, had trouble sleeping, and began to suffer depression and anxiety.

The customer clearly warned the bank he was a problem gambler.Source:istock

Justice Murphy found CBA breached responsible lending provisions and gave four reasons, including failing to make reasonable inquiries as to whether Mr Harris still considered himself a problem gambler.

The Australian Securities and Investments Commission alleged, and CBA admitted, the misconduct was the result of inadequate systems and processes for problem gambler notifications.

Gambling Money Bank Jug

CBA’s credit card conduct was the subject of a case study by the banking royal commission.

The law has since been changed, with unsolicited credit limit increase offers now prohibited.

Also, a credit card contract or credit limit increase must be deemed unsuitable if it is likely the consumer will not be able to repay it within three years.

The bank has taken steps to finalise a hardship arrangement with Mr Harris and introduced measures intended to address problem gambling-associated issues, as well as broader measures to help customers manage their credit cards, ASIC noted.